Payments and support
Shipping & Delivery Policy
Last updated: 30 October 2026
Dilkii is a one-to-one conversation service. You buy talk time, which pays for audio and video calls with an expert. It is a digital service, so nothing is shipped and there are no delivery charges. This page explains how your purchase is delivered.
What you buy and receive
When you buy talk time, it is added to your Dilkii wallet in the app. You can see your balance at the top of the app and every purchase in your payment history. The talk time is delivered to the Dilkii account you paid from, and no one else’s.
When it is delivered
- Instantly. Once our authorised payment gateway confirms your payment to us, your talk time is added within seconds. The payment page checks the status for you every few seconds, and shows a message when your talk time is in.
- Some banks and UPI apps take longer to confirm. The order then shows as pending, and the talk time arrives as soon as the payment is confirmed. Please do not pay a second time while an order is pending.
- If your talk time has not arrived within 30 minutes of a payment that left your account, contact us (below). See also the Refund & Cancellation Policy.
Where Dilkii is available
Dilkii is delivered through the Android app, and payments are taken in Indian rupees through UPI. Delivery needs an internet connection and the app signed in to your account.
If something goes wrong
We deliver each purchase once. If a payment succeeds and we cannot deliver the talk time, we refund the full amount to the original payment method. Contact chatpelive@gmail.com or +91 81239 26971 (10:00 to 19:00 IST, Monday to Saturday) with your order ID and transaction reference.